Privacy Policy

Your privacy matters to us. Learn how Smart Wave protects and manages your personal information with complete transparency.

Last Updated: January 15, 2025

Information We Collect

At Smart Wave, we collect information that helps us provide better crowdfunding services and build stronger community connections. Here's exactly what we gather and why it matters for your experience on our platform.

Personal Information You Provide

When you create an account or participate in our crowdfunding community, you share certain details with us. This includes your name, email address, phone number, and billing information for transactions. We also collect any additional information you choose to include in your profile or project descriptions.

Automatically Collected Data

Our systems automatically gather technical information about your visits to improve functionality and security. This encompasses your IP address, browser type, device information, pages viewed, and interaction patterns on our platform. We use cookies and similar technologies to remember your preferences and enhance your browsing experience.

We never collect sensitive personal information like social security numbers, medical records, or detailed financial data beyond what's necessary for secure transactions.

Data Type Collection Method Purpose
Account Information User Registration Platform Access & Communication
Transaction Data Payment Processing Secure Financial Operations
Usage Analytics Automatic Collection Platform Improvement
Communication Records Support Interactions Customer Service

How We Use Your Information

Your information serves specific purposes that directly benefit your experience on Smart Wave. We're committed to using your data responsibly and only for legitimate business purposes that enhance our crowdfunding platform.

  • Processing and managing your crowdfunding campaigns and contributions
  • Sending important updates about your projects, transactions, and account activity
  • Providing customer support and responding to your inquiries
  • Improving our platform features based on user behavior and feedback
  • Preventing fraud and maintaining platform security
  • Complying with legal requirements and regulatory obligations
  • Personalizing your experience with relevant project recommendations
  • Analyzing platform performance and user engagement metrics

We process your information based on legitimate business interests, contractual necessity, legal compliance, and your explicit consent where required. You can withdraw consent for optional processing activities at any time through your account settings.

Information Sharing and Disclosure

Smart Wave takes a conservative approach to sharing your personal information. We only disclose your data when absolutely necessary for platform operations or when legally required to do so.

Service Providers

We work with trusted third-party service providers who help us operate our platform effectively. These include payment processors, email service providers, hosting companies, and analytics tools. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory request. This includes situations involving fraud prevention, security investigations, or compliance with tax reporting requirements. We always strive to limit such disclosures to the minimum necessary information.

Business Transfers

If Smart Wave undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you beforehand and ensure the receiving party maintains equivalent privacy protections.

We never sell your personal information to third parties for marketing purposes or allow unauthorized access to your data.

Your Privacy Rights

You have significant control over your personal information on Smart Wave. We've built our platform to respect your privacy choices and provide easy ways to manage your data preferences.

Access Your Data

Request a complete copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.

Correct Information

Update or correct any inaccurate personal information in your account. You can make most changes directly through your profile settings.

Delete Your Account

Request complete deletion of your account and associated personal data. Note that some transaction records may be retained for legal compliance.

Limit Processing

Restrict how we use your information for certain purposes like marketing communications or optional platform features.

Data Portability

Export your data in a structured format that you can use with other services or platforms if you choose to leave Smart Wave.

Opt-Out Options

Unsubscribe from marketing emails, disable certain cookies, or opt out of data collection for analytics purposes.

To exercise any of these rights, contact our privacy team at contact@smartwave.com or use the privacy controls in your account dashboard. We typically respond to requests within 5 business days and complete most actions within 30 days.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously at Smart Wave. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our platform uses industry-standard encryption protocols to protect data transmission and storage. All sensitive information is encrypted both in transit and at rest. We employ secure servers, firewalls, and intrusion detection systems to prevent unauthorized access to our systems.

Access Controls

We maintain strict access controls within our organization. Only authorized personnel who need access to perform their job functions can view personal information. All team members undergo security training and are bound by confidentiality agreements.

Regular Security Audits

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities. Our security practices are continuously updated to address emerging threats and maintain compliance with industry standards.

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data security incident, we will notify affected users promptly and take immediate steps to mitigate any potential harm.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.

  • Account Information: Retained while your account is active, plus 3 years after account closure for legal compliance
  • Transaction Records: Kept for 7 years to meet financial reporting and tax obligations
  • Communication Logs: Maintained for 2 years to support customer service and dispute resolution
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely for platform improvement
  • Marketing Preferences: Deleted immediately upon unsubscribe request

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request early deletion of your data by contacting our support team, though some information may need to be retained for legal compliance.

International Data Transfers

Smart Wave operates primarily in Israel, but we may transfer your personal information to other countries where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

For transfers to countries without adequate privacy laws, we use standard contractual clauses approved by relevant data protection authorities. These contracts require recipients to provide equivalent protection for your personal information.

If you're located in the European Union, we comply with GDPR requirements for international transfers. You have the right to request information about specific safeguards used for your data and to object to transfers in certain circumstances.

Children's Privacy

Smart Wave is designed for users aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete that information from our systems.

Parents or guardians who believe their child has provided personal information to Smart Wave should contact us immediately at contact@smartwave.com. We will investigate the situation and remove any inappropriate data collection.

If you are under 18, please do not use our platform or provide any personal information to us. Instead, ask a parent or guardian to help you understand our services or contact us on your behalf.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through email or a prominent notice on our website before the changes take effect.

Minor updates that don't affect your rights or how we handle your personal information may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our platform after policy updates constitutes acceptance of the revised terms.

Contact Our Privacy Team

Have questions about this privacy policy or how we handle your personal information? We're here to help and committed to addressing your privacy concerns promptly.

Email: contact@smartwave.com

Phone: +972535766063

Address: Natan Strauss St 20, Jerusalem, 11111, Israel

Our privacy team typically responds to inquiries within 2 business days. For urgent privacy matters, please mark your communication as "Privacy - Urgent" in the subject line.